Shipping Policy

Please note: in observance of the Memorial Day Holiday, orders placed now through Monday will begin processing on Tuesday, May 26th. 

 

WHERE DO YOU SHIP FROM?

We ship from IL and Miami, FL. 💛🌴  

 

HOW QUICKLY CAN I GET MY STUFF? 

We start processing orders right away and do our best to ship same day or next day; however, please allow up to 3 business days during busy times. 

US First Class 3-5 business days shipping is Free on US orders $100 or more.

US Priority 2-3 business days shipping is Free on orders $200 or more.

Additional Express 1 Day shipping options are available upon checkout.

We ship orders from Woodstock, IL and Miami, FL.  Some orders will ship from both locations resulting in two tracking numbers.  You will receive convenient email confirmations for all shipments. 

The checkout will always clearly explain processing times and which shipping options are available to your location. Express shipping options are available upon checkout. Shipping times are estimates and commence after the order is processed.

Per USPS, please allow an additional 1-2 business days delivery if you are in a remote location.

 

A NOTE FROM OUR FOUNDER

As Coronavirus (COVID-19) continues to impact us in new and significant ways, I’d like you to know that all of us at Salt and Lace Intimates share your concerns. The health and safety of our customers and employees have always been top priorities for Salt + Lace.

We are committed to communicating to you that no one from our factories, warehouses or offices has tested positive for the Coronavirus (COVID-19). Furthermore, designers and warehouse employees must wear masks and gloves until further notice. We are also restricting visitors at our headquarters and all sales trips have been suspended. 

We are taking this crisis very seriously and continue monitoring the situation very closely. 

All the best,

Erin Rife

Founder, Salt and Lace Intimates Inc.

IMPORTANT NOTES FOR DELIVERIES

While most shipments are dispatched same day, please allow up to 3 business days during busy holidays such as Black Friday and Christmas. 

During peak demand time (e.g. Black Friday weekend, Christmas and Valentine's Day) deliveries may take longer than expected. For this reason our Express shipping may be delayed.

Customers living in rural locations inside the US may experience a one day delay in shipping.  If you need express/guaranteed delivery, please consider paying for it at checkout.  

 

DELIVERY PACKAGING

Your order will be delivered in an indiscreet gray mailer bag to help keep all your purchases safe and private. 

 

EVERY ORDER IS TRACKED TO YOUR DOOR

For maximum peace of mind, all orders are sent with tracking straight to your door. 

Salt and Lace Intimates is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

  

DO YOU SHIP INTERNATIONALLY?

We ship to most countries and outlying islands. The checkout will always clearly explain processing times and which shipping options are available to your location. Express shipping options are available upon checkout. Shipping times are estimates and commence after the order is processed. 

If you order products from our site, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the US. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information. 

  

RETURNS & REFUNDS

At Salt and Lace, we're not 100% happy unless you are, which is why we offer a simple returns policy. Learn more about our returns policy on our Returns Page  

   

ORDER MODIFICATIONS OR CANCELLATIONS

We begin processing your order within hours of the order’s receipt.  We respect all requests to modify or cancel orders. Orders can be modified or cancelled if an email is sent to  support@saltandlaceintimates.com within one hour of the placement of the order.  We will do our absolute best to help modify or cancel your order; however, we cannot guarantee it.  Please understand it is systematically impossible to cancel orders once the parcel begins processing. A fee, amounting to 5% of the order, will be charged to the customer when orders are cancelled.

 

Salt and Lace intimates is not responsible for:
  • packages sent to the wrong address-please take great care when entering your shipping address.  If the wrong address is provided, the customer is responsible to return the order for store credit or place a new order.  The original order cannot be credited unless it is returned to Salt and Lace Intimates.  

  • orders marked as delivered-if your tracking information confirms that your order has been delivered to your shipping address, but you have not received your order, please contact your local post office or DHL courier directly to investigate the issue and file a claim with them.  We cannot be held accountable for orders that confirm the order has been delivered to your address.

  • orders held by customs and customs fees-please understand, any customs delays are 100% beyond the control of Salt and Lace Intimates.  Please kindly wait for the package to be accepted by your customs department.  Any customs fees applied are the customer's responsibility.

  • shipping delays-we are NOT responsible if the order is not delivered by the guaranteed shipping times as it may take 1-3 days to process the shipment and we cannot be held liable for USPS or DHL guarantees.  We will NOT refund shipping fees if USPS or DHL fail to meet their guaranteed shipping times.  United States Postal Service 1-800-ASK-USPS / DHL 1-800-CALL DHL.

  • By placing an order you are acknowledging and accepting all Salt and Lace Intimates store policies. Please read our return policy carefully.

If you have any questions, please e-mail us ➡️ support@saltandlaceintimates.com

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