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Shipping Policy

All orders placed by 12 PM (noon) Chicago, Central Time are shipped out SAME DAY.  Please allow up to 3 business days during busy times and Holidays.  

 

Domestic (Free shipping on orders over $100)
USA all 50 States: FedEx 2 Business Days - $6.99

International
Shipping Methods and Rates are displayed at checkout.

 

Order Tracking & Packaging

For maximum peace of mind, all orders are sent with tracking straight to your door. We offer convenient email, text and Route App confirmations for all shipments.   

Your order will be delivered in a FedEx Express bag to help keep all your purchases safe and private. 
 

 

A note from our founder

As Coronavirus (COVID-19) continues to impact us in new and significant ways, I’d like you to know that all of us at Salt and Lace Intimates share your concerns. The health and safety of our customers and employees have always been top priorities for Salt + Lace.

We are committed to communicating to you that no one from our factories, warehouses or offices has tested positive for the Coronavirus (COVID-19). Furthermore, designers and warehouse employees must wear masks and gloves until further notice. We are also restricting visitors at our headquarters and all sales trips have been suspended. 

We are taking this crisis very seriously and continue monitoring the situation very closely. 

All the best,

Erin Rife

Founder, Salt and Lace Intimates Inc.

 

Important Notes for Deliveries

Please allow up to 3 business days processing time during busy holidays such as Black Friday and Christmas. 

During peak demand time (e.g. Black Friday weekend, Christmas and Valentine's Day) deliveries may take longer than expected. For this reason our Express shipping may be delayed.

Customers living in rural locations inside the US may experience a one day delay in shipping.  

    

Do you Ship Internationally?

Please enter your address at checkout to confirm shipping is available to your country. The checkout will always clearly display which shipping methods are available to your location. Shipping times are estimates and commence after the order is processed. 

If you order products from our site, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the US. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information. 

  

Returns & Exchanges

At Salt and Lace, we like to keep things easy.  We offer free exchanges and easy 30 day returns through our online returns center.  Learn more about our returns policy on our Returns Page  

   


Order Modifications & Cancellations
We begin processing your order within hours of the order’s receipt.  We respect all requests to modify or cancel orders. Orders can be modified or cancelled if an email is sent to  support@saltandlaceintimates.com within one hour of the placement of the order.  We will do our absolute best to help modify or cancel your order; however, we cannot guarantee it.  Please understand it is systematically impossible to cancel orders once the parcel begins processing. A fee, amounting to 5% of the order, will be charged to the customer when orders are cancelled.

 

Salt and Lace intimates is not responsible for:
  • packages sent to the wrong address-please take great care when entering your shipping address.  If the wrong address is provided, the customer is responsible to return the order for store credit or place a new order.  The original order cannot be credited unless it is returned to Salt and Lace Intimates.  

  • orders marked as delivered-if your tracking information confirms that your order has been delivered to your shipping address, but you have not received your order, please contact your local courier's office directly to investigate the issue and file a claim with them.  We cannot be held accountable for orders that confirm the order has been delivered to your address.

  • orders held by customs and customs fees-please understand, any customs delays are 100% beyond the control of Salt and Lace Intimates.  Please kindly wait for the package to be accepted by your customs department.  Any customs fees applied are the customer's responsibility.

  • courier delays-Due to the recent global health situation, we are currently experiencing a shipping delay on some orders. We have increased our estimated shipping times to compensate for these delays. However, please understand: Salt and Lace Intimates is NOT responsible if the order is not delivered by the guaranteed shipping times as these delays are unforeseen and we cannot be held liable for courier guarantees.  We will NOT refund shipping fees if the courier fails to meet their guaranteed shipping times. 

  • By placing an order you are acknowledging and accepting all Salt and Lace Intimates store policies. Please read our return policy carefully.

If you have any questions, please e-mail us ➡️ support@saltandlaceintimates.com

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