Shipping Policy

Due to high demand, please allow 3-7 business days processing time.

Shipping times are estimates and commence after the order processes.

CLICK HERE   to track your order.

If you need your item by a certain date, please email us at support@saltandlaceintimates.com with your order number and we will do our best to help!  

US Standard orders arrive from California. 

Once a tracking number is generated, please allow 1-4 days for tracking information to be updated.  In some cases, tracking information will not update and you will still receive your order. 

Salt and Lace intimates is not responsible for:

  • packages sent to the wrong address-please take great care when entering your shipping address.  If the wrong address is provided, the customer is responsible to return the order for store credit or place a new order.  The original order cannot be credited unless it is returned to Salt and Lace Intimates.  
  • orders marked as delivered-if your tracking information confirms that your order has been delivered to your shipping address, but you have not received your order, please contact your local post office or DHL courier directly to investigate the issue and file a claim with them.  We cannot be held accountable for orders that confirm the order has been delivered to your address.
  • orders held by customs and customs fees-please understand, any customs delays are 100% beyond the control of Salt and Lace Intimates.  Please kindly wait for the package to be accepted by your customs department.  Any customs fees applied are the customer's responsibility.
  • shipping delays-we are NOT responsible if the order is not delivered by the guaranteed shipping times as it may take 3-7 days to process the shipment and we cannot be held liable for USPS or DHL guarantees.  We will NOT refund shipping fees if USPS or DHL fail to meet their guaranteed shipping times.  

US Standard Shipments: USPS at 1-800-ASK-USPS

US Express Shipmenst: DHL at 1-800-CALL DHL.

Please note: While our main office is Illinois, we have US domestic warehouses in California and international warehouses in and near Hong Kong.  Depending on inventory, orders with multiple items may ship separately.