Exchanges

US exchanges - Free

We only offer exchanges for US.  

We allow exchanges for Full Priced and Final Sale items.

Request your exchange and process it on the spot! You will immediately receive a prepaid USPS label for the exchange order. Once your return package is scanned by the courier, and in their possession, your exchange order will immediately ship to you - free of charge. Free tracking is included for all U.S. orders.

Salt and Lace Intimates Returns - Start a Return 

Note: Exchange returns must be given to the courier within 30 days. Since our styles sell out fast, and are often not restocked, we recommend placing your exchange as quickly as possible to secure your preferred size. Final sale items may be exchanged for the same style, different size while stock lasts.

 

Easy returns

US returns - $6.95 restocking fee

Canada & Rest of World - $6.95 restocking fee

A refund will be issued to your original form of payment or you have the option to receive a store credit. Purchases made with store credit or gift cards will receive a refund in the form of a new e-gift card.

Returns are easy and convenient!  US customers will receive a shipping label with tracking for a one time fee of $4.95.

If you choose to purchase your own label: We recommend all shoppers purchase shipping with tracking and insurance for all shipments. 

A restocking fee of $6.95 will be deducted from your refund for each item returned.

Make sure to ship back your entire set in its new, unworn condition* within 30 days of delivery. Sets received 30 days after delivery, or incomplete sets will not be accepted.

FINAL SALE - We do not accept returns on Accessories and items purchased at a 30% or greater discount.  Items marked 30%+ or discount codes used to create a discount of 30% or greater are considered final sale unless the items are faulty and proof is provided by the customer.

Salt and Lace Intimates Returns - Start a Return

Repack items in their original packaging and secure for safe handling.

Please print your pre-paid Return Label and affix to your original package. You must cover or remove any original shipping information. If not, your package might be lost or rejected by the warehouse.

Put your return package in the mail within 30 days of receiving your order: Give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Please do not return packages to self-serve drop boxes as this may result in delays. Allow 10 days for us to process your request upon receipt.

Note: Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.  We do not offer free shipping labels for international customers. 

* For sanitary reasons, items not in new or unworn condition will be rejected during the sanitary inspection. If your 3 piece set is tagged together, please use scissors and cut the string in order to try on the garment.  Please include all tags with your return. One piece styles and two piece sets - all tags must remain attached to pass sanitary inspection for your return or exchange.  

 * Orders purchased using Gift cards and store credit - a store credit will be issued to you for your return (less any restocking fees and original shipping fees).

Restocking fees and return shipping label fee will be deducted from your refunded amount.  We do not refund original shipping fees.

 

Free returns for VIPs

VIP Rewards Members 

A free prepaid return label is emailed to you and there are no restocking fees. US customers only.

Salt and Lace Intimates Returns - Start a Return

Join our Rewards Program or login to check your points.

 


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