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Return Policy

General Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!

• We will only accept one coupon code per order.

• If you use a discount code of 25% or more, the items that the code covers are FINAL SALE and cannot be returned back to us.

• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at support@saltandlaceintimates.com for assistance! 

Return Policy:

The following items are all FINAL sale and cannot be returned to our warehouse: 

  • Lingerie Sets, Bottoms, Skivvies, Bodysuits

  • Holiday Items

  • Swimsuits

  • Hosiery, Leggings, Socks

  • Accessories (including: Hats, Jewelry, Sunglasses, and Scarves)

  • Super Deals, Doorbusters, Flash Sales, Clearance, and Items with Discounts of 25% or more

• All returned items must still have the ORIGINAL TAGS on them. 

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. If your original order received free shipping, a fee of $5.99 will be deducted from your store credit.  In other words, if we paid your original shipping costs, your store credit will include the amount you paid for the product minus the original shipping and handling fees of $5.99.

• When making a return, please include the return authorization form with the original order number and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using the USPS and a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email support@saltandlaceintimates.com before placing your order.

• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity. 

Exchanges

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

 

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted. 

 Return Process

  1. Email support@saltandlaceintimates.com including your full name and order number. Attach photo(s) in the email if you have received a defective item or wrong color/style/size.

  2. We will review your return item(s) and send an email to update you on whether the request has been approved or denied.

  3. Return Authorizations Number will be issued if your return is approved. Follow the instructions and ship your item(s) to the return address we provide in our reply.

  4. As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or denied. If it is approved, the store credit will be issued and sent to you via email within 11 working days.