We want you to be in love with your lingerie. Exchanges are FREE for the same item in a new size. If it doesn’t fit, you need another size, prefer a different color or style, you can always return your items within 30 days of your order date for refund, store credit or exchange.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However, in the unlikely case of an item being delivered faulty, we will happily provide you with a replacement or full refund if:
Salt and Lace Intimates is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.
Please note: online orders may not be returned to our Miami location. Please request a return and we will provide you with the correct return shipping address.
Remember to ship your return so your package is post-marked within 30 days from your original order date.
IMPORTANT: Write your RMA # on the outside of your packaging. The cost to return merchandise will be deducted from the refund/store credit. All original shipping costs are also deducted and will not be reimbursed by Salt and Lace Intimates. Exchanges for the same item (in a different size/color) are free.