Exchanges are FREE for the same item in a new size. We want you to be in love with your lingerie so we've made exchanges a snap. Using our prepaid labels you can easily ship your items back to us from the convenience and safety of your home mailbox. Returns for store credit or refund will incur a $5 restocking fee per item.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However, in the unlikely case of an item being delivered faulty, we will happily provide you with a replacement or full refund if:
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.
Please note: online orders may not be returned to our Miami location. Please request a return and we will provide you with the correct return shipping address.
Remember to ship your return so your package is post-marked within 30 days from your original order date.
IMPORTANT: Write your RMA # on the outside of your packaging. The cost to return merchandise will be deducted from the refund/store credit. All original shipping costs are also deducted and will not be reimbursed by Salt and Lace Intimates. Exchanges for the same item (in a different size/color) are free. Returns for store credit or refund will incur a $5 restocking fee per item.