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30 DAY RETURNS

If you wish to return any part of your order you can do so within 30 days of the receipt of the parcel. We offer an extended returns policy for Black Friday and Christmas gifts - any purchases made from the November 15th to December 25th 2019 can be returned up until January 25th, 2020

NOT IN LOVE?

We offer a 100% satisfaction guarantee. Salt and lace intimates will accept returns and exchanges on unworn merchandise initiated within 30 days of your order date. Merchandise must show no signs of wear and all original tags must still be in place. Once a tag is removed, the product can no longer be returned.

We always want you to feel confident about your purchase. Full price & marked down merchandise can be returned for a full refund, salt + lace credit or exchange. Please note: items marked final sale are final sale and cannot be returned.

Items received damaged or dirty will be handled on a case by case basis. Salt + lace reserves the right to refuse a return or charge a cleaning or repair fee on any items received back in unsatisfactory condition.

Please note, online orders may not be returned to our miami location. Please request a return and we will provide you with the correct return shipping address. If you have questions regarding this policy please reach out to us at support@saltandlaceintimates.com


TO ORGANIZE YOUR RETURN
  1. Our returns process is easy. Click HERE to request a return.
  2. Once your return request is submitted, it will be reviewed for approval.  An email will be sent to you afterwards with instructions for your return. 
  3. We recommend you select a shipping method with a tracking number.  If your package is lost in transit or returned to you for insufficient postage, Salt and Lace Intimates will not be held responsible. Please write your RMA number on the outside of your package for faster processing.
  4. Please allow 7-14 business days for return processing.  
  5. Once your return is received and processed you will receive an email confirmation.  

SHIP IT, BABE

Remember to ship your return so your package is post-marked within 30 days from your original order date. Return shipping is the responsibility of the customer and will not be reimbursed by salt and lace intimates.

Salt and lace intimates reserves the right to refuse your return or exchange should these terms not be met. For any further questions, please email support@saltandlaceintimates.com