Please keep in mind, in order for us to be able to accept your return, it must meet the below requirements:
- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup, deodorant and spray tan),
- Swimwear must have the hygiene sticker in place,
- The item is returned to us within 30 days from Order Date.
- Certain items are final sale as noted on the product page.
Items received damaged or dirty will be handled on a case by case basis. A photo of the damage or dirty area will be emailed to you if we receive an item in unsatisfactory condition. Salt + lace reserves the right to refuse a return or charge a dry cleaning or repair fee on any items received back in unsatisfactory condition.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However, in the unlikely case of an item being delivered faulty, we will happily provide you with a replacement or full refund if:
Salt and Lace Intimates is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.
Please note: online orders may not be returned to our miami location. Please request a return and we will provide you with the correct return shipping address.
Remember to ship your return so your package is post-marked within 30 days from your original order date. Return shipping is the responsibility of the customer and will not be reimbursed by salt and lace intimates.