ENDS TODAY! 30% OFF + SALE | NO CODE REQUIRED

RETURNS

STORE POLICY
  • Salt and lace Intimates will accept returns and exchanges on unworn merchandise initiated within 30 days of your order date.
  • All returns are subject to inspection - items that have been worn, soiled, altered or damaged, missing tags / label are not eligible to return. Returns sent without authorization will be returned to sender.
  • Some lingerie sets are tagged together on the side.  This allows you to try on each piece individually.  Once you are certain all the pieces fit, please cut the tag and enjoy.  If the tag has been cut, the merchandise can no longer be returned.
  • The refund or store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost

Please keep in mind, in order for us to be able to accept your return, it must meet the below requirements:

- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup, deodorant and spray tan),
- Swimwear must have the hygiene sticker in place,
- The item is returned to us within 30 days from Order Date.
- Certain items are final sale as noted on the product page.

Items received damaged or dirty will be handled on a case by case basis. A photo of the damage or dirty area will be emailed to you if we receive an item in unsatisfactory condition. Salt + lace reserves the right to refuse a return or charge a dry cleaning or repair fee on any items received back in unsatisfactory condition. 

WHAT IF THERE IS A FAULT?   

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However, in the unlikely case of an item being delivered faulty, we will happily provide you with a replacement or full refund if:

  • You notify us within 5 days from delivery date providing a description of the fault in your items along with pictures as proof via email to support@saltandlaceintimates.com, and
  • Your claim of the faults have been reviewed and approved by our staff. Items returned damaged, without pre-authorization by our staff will result in no refund.

Salt and Lace Intimates is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

CANCELLED ORDER
  • Orders can be cancelled within 24hrs of it being made. A 5% fee will be charged when orders are cancelled
  • Orders may not be modified/cancelled once the parcel has been processed

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay. 

Please note: online orders may not be returned to our miami location. Please request a return and we will provide you with the correct return shipping address. 


TO ORGANIZE YOUR RETURN
  1. Click HERE to start a return.
  2. Once your return request is submitted, it will be reviewed for approval.  An email will be sent to you afterwards with complete instructions for your return. 
  3. The shipping cost incurred for returning item/s to Salt and Lace Intimates are not covered or reimbursed by us. We recommend you select a shipping method with a tracking number.  If your package is lost in transit or returned to you for insufficient postage, Salt and Lace Intimates will not be held responsible. 
  4. Please allow 7-14 business days for return processing.  
  5. Once your return is received and processed you will receive an email confirmation. Salt and Lace Returns Center

SHIP IT, BABE

Remember to ship your return so your package is post-marked within 30 days from your original order date. Return shipping is the responsibility of the customer and will not be reimbursed by salt and lace intimates.

ADDITIONAL INFORMATION
  • All color shades can slightly differ in each production run. We shoot a lot of our photography on film, therefore lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.
  • Salt and Lace Intimates is not responsible for lost or stolen packages
  • By placing an order you are acknowledging and accepting all Salt and Lace Intimates store policies.
  • Salt and lace intimates reserves the right to refuse your return or exchange should these terms not be met.
  • Please email our support if you need any additional assistance. support@saltandlaceintimates.com
  • Subscribe